Chat360 tarafından Chat360 WhatsApp for Bitrix24 CRM

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Integrations
Chat360 WhatsApp for Bitrix24 CRM

Değerlendirme

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Kurulum sayısı

62
Geliştirici

Chat360

Açıklama

Enhance your customer engagement by integrating Chat360 with Bitrix24. This integration allows you to manage all your chats directly within the Bitrix24 platform, streamlining your communication process and improving response times. With Chat360’s smart features and Bitrix24 comprehensive CRM capabilities, you can provide exceptional support and maintain meaningful interactions with your customers. Connect once via API key, then seamlessly share access across your entire team.

Key Features:

Unified chat management: Handle all your customer chats within the Bitrix24 CRM interface.
Chat history access: Easily access and review past conversations within Bitrix24 CRM
Chat360 Bot: Instantly track and manage all your unread messages within Bitrix24, ensuring you never miss a beat
WhatsApp Template: Quickly send pre-configured messages to end users with just one click.
Bulk Campaign: Dispatch a WhatsApp Template to Multiple Recipients Simultaneously

Yenilikler

Sürüm 2 · 26.05.2025

Version Description for Bitrix24 App Release

What’s New

Bulk WhatsApp Campaign
Send WhatsApp template messages to multiple leads or contacts in one go, with support for personalized template parameters.
Live Chat Consolidation
All Chat360 conversations are now visible in a dedicated Live Chat tab—no more toggling between feeds
Access Management & Permissions
Granular controls for who can receive chat notifications and who has the access to Live Chat

This version ensures your team can rapidly launch high-volume campaigns, monitor all conversations in one place, and control who gets notified or can access chat data.

Kurulum talimatları

Teknik destek

Veri güvenliği

Eklenme tarihi: 31.03.2025 Sürüm 2 Geçmiş

Teknik destek

Support Channels

Email: production@chat360.io

Working Hours and Response Times

10am to 7am, Monday to Friday
Typically replies within an hour

Kurulum talimatları

Prerequisites

An active Chat360 account. Sign up here if you don’t already have one

WhatsApp Business number for customer interactions.

Generate Your API Key

Log in to your Chat360 account
Navigate to Settings → Keys to find your API key

Install the Chat360 Bitrix24 Market App

In Bitrix24, search and install the Chat360 app
When prompted, enter the API key from Chat360

Configuration

Choose the WhatsApp Business number registered with Chat360, to use for customer interactions under the WhatsApp Business Tab

Using Chat360 within the CRM

In your Bitrix24 CRM (Deals, Leads, or Contacts), open the Chat360 Live Chat widget placed in the toolbar
Initiate two-way communication using your Chat360 WhatsApp Business number
All conversations will be logged against the corresponding Deal, Lead, or Contact in the activity
Consolidated Chat360 conversations into a single “Live Chat” tab.
Manage access controls for sending chat notifications and viewing live chat sessions.

Bot Registration & Unread Message Updates

A bot will be automatically registered during installation
This bot will send unread message updates directly to your WhatsApp Business number

Veri güvenliği

詳細

Chat360 WhatsApp for Bitrix24 CRM

Uygulama, verilere erişmek için izin istiyor:

CRM

full access: view, create, edit and delete leads, contacts, companies, deals, invoices, quotes, activities, user fields etc.

Görevler

full access: view, create, edit and delete tasks, check lists, comments, files, dependencies, costs; view, create, edit and delete stages

Uygulama gömme

full access: view, create, edit and delete widgets

Message import

full access: add chats, messages and users

Messaging service

full access: view, create, edit and delete message providers; read messages submitted for sending

Commercial catalog

full access: add, edit and delete commercial catalog, prices, products, estimates, warehouses etc.

Kullanıcılar (temel)

kullanıcı listesini ve iletişim bilgilerini okuyun

Sohbet ve Bildirimler

full access: view, create, edit and delete chats and messages; connect users to chats; edit chats; read all chat messages

Chat botlar oluşturma ve yönetme

full access: view, create, edit and delete chatbots and their commands and messages; connect chatbots to chats; edit chats; read all chat messages

Instant system messages (without access to service user channel)

not used in applications

Değerlendirme

2 /5

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İncelemeler

Toplam incelemeler: 1

Leonardo S.

25.04.2025

não esta funcionando

Sürüm geçmişi

Sürüm 2

Version Description for Bitrix24 App Release

What’s New

Bulk WhatsApp Campaign
Send WhatsApp template messages to multiple leads or contacts in one go, with support for personalized template parameters.
Live Chat Consolidation
All Chat360 conversations are now visible in a dedicated Live Chat tab—no more toggling between feeds
Access Management & Permissions
Granular controls for who can receive chat notifications and who has the access to Live Chat

This version ensures your team can rapidly launch high-volume campaigns, monitor all conversations in one place, and control who gets notified or can access chat data.

26.05.2025